You should contact the onsite teams first to help with your concerns. The Government recovers some of the costs for managed isolation to share the financial load in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. Anyone travelling to New Zealand from the US and the UK are currently required to undergo day 0/1 testing within 24 hours of arriving at a managed isolation and quarantine facility. It takes about 10 seconds to collect the sample. This includes opening the door to receive food or give laundry. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). Ngā Kaitiaki o Te Puna Rongoā o Aotearoa – the Māori Pharmacists Association (MPA) has a free phone line to answer questions that kaumātua or whānau may have about their medicines. Hotel guests will now only be able to exercise on hotel premises or be bussed to a … It’s not easy to come to New Zealand and be unable to do what you want straight away. It is an. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. As New Zealand settled into the freedoms of alert level one over the past two months, the idea of charging fees for managed isolation has become an increasingly hot topic. Day 12: We then test again around day 12 as the infection may take longer to develop in some people. There may be some special provisions available, for example to enable school work. Despite vaccines on the horizon, strict quarantine requirements will probably be around for a while. Avoid touching your face, including your eyes, nose, and mouth if your hands are not clean. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. The wharenui’s connection with the whenua (land) forms the foundation for the other four dimensions. You have the right to consult and instruct a lawyer at your own expense at any time without delay. This document has information you’ll find useful during your stay. Permission to leave managed isolation is only issued in very limited circumstances for exceptional reasons and where the public health risk is assessed to be very low and can be managed. Discuss your travel plans for after your isolation period. You will travel to your next destination as per your agreed travel plans. New Zealand Immigration and Managed Isolation and Quarantine web sites contain up-to-date official information on the subject – make sure you visit them before planning your trip to New Zealand. COVID-19 tests: you will be tested for COVID-19 on or about these days. Low risk of having or transmitting COVID-19 includes confirming you have: You must meet these criteria to leave the facility and receive a letter confirming you have completed managed isolation. Call 0800 664 688 and leave your contact details. REMEMBER: We are in this together and we are committed to making your stay as comfortable as possible. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week. The Ministry of Social Development can help in lots of different ways and situations. We will do all we can to make your stay as pleasant as possible. Please note: This content will change over time and can go out of date. The videos feature Sir John Kirwan and his ways of approaching life that help him on a day to day basis. If you feel unwell, please stay in your room and phone the on-site health team. If the result of your day zero test is positive, you will be transferred to a quarantine facility. "We forecast capacity would be very tight in the leadup to Christmas as we wanted as many people as possible to get back to New Zealand," the spokesperson said. You must be able to respond to staff or an emergency (such as a fire evacuation) as well as follow PPE and physical distancing rules - alcohol may affect your ability to keep you and others safe. Exercise sessions or areas may be available in your facility. Managed isolation is an important part of our border measures to keep COVID-19 out of New Zealand. You will need to keep the following information handy for your Travel Plan Interview: If you have a home or residence to go to after your 14-day isolation period: If you do not have a home or residence to go to after your 14-day isolation period, you will need to explain your circumstances. The managed isolation facility is a facility that operates “inside” a hotel. You don’t have to be on a benefit. you if you need to book a slot for exercising. Sparklers at Home is an online toolkit for parents, full of fun activities that support the wellbeing of primary and intermediate students. The nursing team can provide resources to help you quit smoking. They will do this by email, or phone if you have not completed the email survey. Managed isolation and quarantine stays are free for all returning New Zealand citizens and permanent residents, except those who are returning to the country for less than 90 days. This means you will need to stay in a managed isolation facility for at least 14 days. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. Do NOT leave PPE lying around. If your test result is negative, you will be notified via text message or a phone call, or by the on-site nursing team. This service is free, and you can call anytime, 24 hours a day, 7 days a week. deliveries of spirits will not be accepted. This is to protect New Zealanders from the spread of COVID-19. It is important you inform the on-site staff of anyone that could be a close contact. Hold accommodation. Including the border exception process and individual immigration cases: Immigration New Zealand website(external link). Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. The Code applies to the health services you receive in this facility. Throughout your stay, you have the right to consult a lawyer at your own expense (see information about your rights in Appendix 3). If needed, your facility will let you know how to book a slot for smoking. You are legally required to stay in a managed isolation facility for a minimum of 14 days. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). Having recently arrived from overseas means you are at risk of carrying the virus and potentially bringing it into New Zealand. They will advise what to do next. There is help available if you need essential information or support services, including applying for financial assistance (and other support you may need). If your concern isn’t resolved, you can raise your issue by using the Complaints Form on the MIQ website. The hotel offers free Wi-Fi. Encourage your family, whānau and friends to do the same. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. You should do this before you book your flight. (external link), Facebook (external link)Twitter(external link). Your facility will inform you about how to book in for exercise or smoking. No exemption will be possible if you develop symptoms of COVID-19 during your stay in managed isolation and have been moved to a quarantine hotel. If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days. COVID-19 can spread from person to person. use, proven strategies and skills you would learn from a therapist, in the privacy of your own home, anytime that suits you. Any specific requirements for land or flight travel that we need to know. Laundry services are available during your stay. Kia ora, welcome to New Zealand, it’s good to have you here. If you’re needing work when you leave the facility, there are online tools that connect employers with people looking for work. If asked to wear personal protective equipment (PPE) such as face masks (supplied to you) at any time during your stay, you must do so. Public health staff will also ask who you had contact with recently. Cough or sneeze into your elbow or cover your mouth and nose with tissues. Call 0800 726 666 for someone who will listen. A Māori pharmacist will call you back for a kōrero within 24 hours. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. A team of health professionals is always available at your facility. Very few emergency allocation requests will be granted. Talk to hotel staff to enable the service. Wash your hands with soap and water often (for at least 20 seconds) and  dry thoroughly or sanitise your hands regularly. Please do not record other guests without asking them first. You will be asked to fill out a form or answer questions including your contact details. Rooms in managed isolation have been sitting empty because some desperate returnees have been able to book more allocation vouchers than they need. There are 32 managed isolation and quarantine (MIQ) facilities across the country, with capacity for 6261 people at a time. Please note: This content will change over time and can go out of date. When a case of COVID-19 in the facility is confirmed, the people involved are isolated before being transferred to a quarantine facility. Remember to track your movements using the NZ COVID Tracer app. submit your enquiry, feedback or suggestion using our form: Enquiry, feedback and suggestion form. Family or friends cannot visit you. You may not become sick immediately and symptoms take time to develop. Contact the Ministry of Social Development [email protected]. Smoke alarms can be activated by dust, steam, smoke and other fumes and vapours. To secure their managed isolation voucher, people enter their flight number. Call 0800 688 5463 for confidential, free LGBTIQ+ support from a trained volunteer. Smoking is not allowed inside your room. The below graph illustrates room allocation rates over the coming weeks. It is an offence to knowingly cause a false fire alarm, and doing so will result in prosecution. See Appendix one for more information on testing and results. You may be moved to another facility or area and will be required to quarantine. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Find out what to do if your flight is cancelled or rescheduled, Make a complaint about managed isolation and quarantine. Before you take off your face mask, wash and dry your hands or use hand sanitiser. Let the on-site team know if you have any food allergies or medical conditions that require special diets. You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. In a number of circumstances, a successful application is likely to result in a managed pass-out for a period of time rather than complete exemption. If you are feeling unwell, please stay in your room and phone the on-site team. You are required to stay in the isolation facility for a minimum of 14 days. While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions. Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII. The CCTV cameras are located in all public areas and stairwells. Te Whare Tapa Whā - The Māori holistic model of health. Please order reasonable quantities only for personal consumption. These facilities are hotels where you will be given extensive support throughout your stay. More information on safe handling of masks is available further on page 37 and 38 in the document. Before you put on your face mask, wash and dry your hands or use hand sanitiser. While you are in managed isolation you will receive regular health checks. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. Media might contact you and it is your choice whether you talk to them. There's also a range of learning and wellbeing resources at learningfromhome.govt.nz(external link). By nurturing and strengthening all dimensions, you support your health and wellbeing, as well as the health and wellbeing of your whānau. You should not have any visitors in your room at any time. If at any point during your stay you develop any of the COVID-19 symptoms of fever, cough, shortness of breath or sore throat, please stay in your room and let on-site staff know immediately by phone. Call 0800 884 529. If you are given an exemption to leave managed isolation, you will still need to complete a minimum 14 days of isolation from the time you arrived in New Zealand. If you need more information, visit www.health.govt.nz/covid-19. Results may take a couple of days to come back. There may be time limits on smoking areas and you may be escorted while smoking. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. You can also apply to have a parent or guardian join you in managed isolation through the exemption process. These are difficult and challenging times. There’s a limited number of hotels that have been set-up as quarantine facilities, so you’ll need to book your spot in advance. Managed isolation and quarantine facilities are located throughout New Zealand. You must meet these criteria to leave the facility. They will arrange for you to be assessed by the on-site health professional. External calling is charged at hotel rates (per minute). Remember to stay 2 metres away from others and wear a mask during any evacuation. There are currently four exemption application types available via the online application process: Transit Passenger; Medical Exemption; Joining Someone in Managed Isolation; and Exceptional Circumstances. If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected. You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. For your safety, CCTV may be in operation within your facility. A number of facilities in New Zealand have been set up by the government to manage the isolation of people arriving from overseas. Kia kaha and thank you for doing your bit. It takes 10 seconds to collect the sample. Exercise will be supervised and at a low intensity level to reduce perspiration and heavy breathing. Nearly full managed isolation spaces ruins some New Zealanders' Christmas plans; Managed isolation facilities filling up ahead of Christmas holidays He waka eke noa (We’re all in this together). We will use outcomes arising from complaints as an opportunity for learning and improving our processes. Find out more about the exemptions process and how to apply for an exemption. Managed isolation facilities are safe and there is plenty of support for you and your whānau. Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us. Talk to hotel staff for details. The facilities operate under an Alert Level 4 environment. For more information, visit: www.jobs.govt.nz(external link) or www.workandincome.govt.nz/work(external link). Email: [email protected] and include in your email a copy of your voucher and your requested changes. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. If you're returning to New Zealand, the first step is to register on the Managed Isolation Allocation System. If you test negative, you will need to continue the remainder of your 14 days managed isolation stay at your facility as normal. One of these cases is classified as historical and deemed not infectious. If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. This interview will take place at the facility within 4 days of your arrival and will be organised by the on-site staff. Been in managed isolation for at least 14 days, No symptoms consistent with COVID-19, which includes sore throat, cough, or difficulty breathing/shortness of breath, You do not have a temperature of 38°C or higher, In almost all cases, tested negative for COVID-19, To receive good care and support that suits your needs, To be told things in a way you understand, To be told everything you need to know about your care and support, To make choices about your care and support, To decide if you want to be part of training, teaching or research. Call 0800 376 633 or text 234 or use the webchat option(external link) between 7pm to 10pm. It’s important you are clear about where you will go when you’ve completed your stay at the managed isolation facility. Contact the hotel reception and ask for a nurse to help you with your health concerns. Cameras are not installed in any guest rooms. You will need to wear single-use face masks and maintain 2 metres distance from others. Read More. They will remain there for at least 14 days and test negative for COVID-19 before they can go into the community. This helps us understand the time you’re leaving, so we can organise check-out and better support you during your departure. For medical advice contact the health staff at the facility you are staying in. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. Read about border restrictions on the official New Zealand Immigration website and about managed isolation and quarantine – on the https://www.miq.govt.nz/ website. Talk to the on-site health staff if you need urgent medical advice. You will have a swab taken from the back of your nose; this can be a bit uncomfortable but is not known to cause harm. 3. If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you. This starts from the time and date you arrive in New Zealand. The family violence information line 0800 456 450 provides information and is available 7 days a week, from 9am to 11pm. If you do have an item that presents a health and safety risk, the hotel can hold this for you until you depart or return it to the sender. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern. COVID-19. Deliveries can not contain any illegal items or items that present a health and safety risk. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. On this page All facilities used for isolation or quarantine are closely monitored to make sure measures are in place to keep New Zealand safe. This can be a bit uncomfortable but is not known to cause harm. Please remember journalists cannot enter the hotel. If you’re in immediate danger call the Police on 111. A: Anyone travelling to New Zealand from today must have a pre-booked voucher for 14-days of managed isolation or quarantine facility before boarding their … This service is available from 6pm to 9pm every evening. Your breakfast, lunch and dinner will be provided. A national sexual harm helpline accessible via phone and internet. A Managed Isolation and Quarantine (MIQ) spokesperson said the largest number of rooms allocated since the start of December was 4508 on 3 December. Talk to hotel staff or the on-site team for the services specific to your facility. For more information on what financial support you might get, visit check.msd.govt.nz(external link), There may be help available if you need support with travel costs to get home. We will only use and disclose your personal information if that is permitted by our privacy laws. www.allright.org.nz(external link). All enquiries are managed during regular business hours from Monday to Friday. 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