“Transport is a big issue,” Craig says. “Lots of people take the same one home every December – they even name them!” he says. The money mistakes to avoid making in 2021, McDonalds drive-thru worker explains how they remember your order. London Christmas Trees offers Norway spruce, specially suited to being pot grown, and with a proper Christmassy pine smell. The daily lifestyle email from Metro.co.uk. Country Living participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. We offer Christmas Trees in all sizes, ranging from domestic 2ft. Rent a Christmas tree or Adopt a Living Christmas Tree in the UK. Collect your tree or have it delivered (depending on area). Instead of buying a cut tree, you take home a potted specimen for the Christmas period, making sure to take care of it properly by watering it daily and keeping it away from heat sources. Fortunately, there is another option for eco-conscious tree lovers. MORE : Where to buy artificial Christmas trees online for delivery to your door, MORE : How to order a Christmas dinner box to get everything you need without going to a supermarket, MORE : Brits should assess risk before seeing grandparents at Christmas. This ranges from £25 for a three-foot tree to £40 for a six-foot tree. That's why, for decades, businesses have turned to the Christmas tree rental experts at Ambius. HOME. Buy or rent a real living Christmas Tree. London Christmas Tree Rental offers pot-grown trees around the capital. To enjoy the Rent-A-Woods 15% discount you must choose a minimum of 10 items with 50% of … California Redwood. Plus our daughters are thrilled by the idea that the tree is “safe”. Home. Tree Setup Steps . There are several varieties of each! This includes watering it every day, keeping it away from heat sources and only having it inside for three and a half weeks. This is our second year using Living Christmas Tree and we will never go back to farm cut trees. All you need to do is find a company in your … The closer the tree has been grown to both where it’s bought and where the customer lives, the better, limiting both its carbon footprint and theirs. Available for rent from the first week of December until the first week of January whereby they are returned to the fields and cared for, watered and fed until its time to go out again. We rent artificial trees for any occasion, Prom, Weddings, Corporate Events, Plays,Anniversary Parties,Television Commercials and last but not least, Christmas! “As a joke, we called it Rental Claus.”, The pair now rent out about thousands of trees a year. Alternatively, if you have a spacious garden there are plenty of companies who offer pot-grown trees to take home for life. Abide by the care rules whilst it is in your possession. Christmas tree decorating & rental. After Christmas, the tree is then collected, replanted and left to grow until next year. Tree “pick-ups” start on Dec. 27 and run through Jan. 10. As Twitter user Alexandra Lautarescu noted, London Christmas Tree Rental lets you rent a tree in a pot and, in January, it goes back to the farm until the following holiday season when you have the option to rent it again. All packges include free delivery, set up, take-down and removal by the Rent-A-Christmas Elves. The tree will go back to the grower where it is cared for over the next 11 months until next Christmas. “We don’t want to sell our trees too far away, as this will counter the environmental benefits.” The company does have outlets at a farm shop in Worcester (20 miles away) and a bike shop in Bristol (40 miles away), but Craig is reluctant to expand: “We won’t grow many more trees. Abi Freshwater lives in Stroud, Gloucestershire, with her husband, John, and their 15-year-old son, Reuben. When London Christmas Tree Rental’s trees reach 7 feet, they get planted in the forest. “Instead of being discarded, they have years ahead of them.” At Cotswold Fir, one message is clear – a tree is for life, not just for Christmas. Christmas tree rentals If you run a retail business, the last thing you want to worry about during the busy holiday months is putting up your tree and other holiday decorations . Home. During the remainder of the year, the trees are kept in a warehouse. If you're looking for a sustainable Christmas tree solution then look no further, visit us and rent a Christmas Tree. Here are some of the best Christmas tree farms in Kent where you can pick up the perfect tree for the festive season. Like this article? Once they’re over three feet, they prefer to be in the ground,” he adds. Their stock is just about sold out for the year, but their website says to get in touch with your requirements as they do get cancellations. “She is part of the family,” Abi says. Rental Christmas trees were due back by January 10th. Maidstone. ... We offer a different variety of Christmas Tree but specialise in Non-Drop Christmas Trees. Renting a tree works by simply borrowing it for the festive season, and then returning it once Christmas is over. Between 60 and 80% of trees in our homes are grown in Britain, many in Scotland, where they benefit from the colder weather. Care Instructions. Christmas tree rental schemes are having a moment, allowing customers to enjoy a real tree in their home throughout December, before returning it to be reused the following year. Superplants provide a comprehensive decorated Christmas tree service, supplying fresh cut trees for both indoor and outdoor locations. Merry Christmas and a Happy New Year! Plus, we’ll also need you to supply a wall socket so that we can connect the Christmas tree lights, without the need to use long and potentially hazardous extension cables. Living trees can be kept indoors for only one week. Christmas Tree Rental in San Francisco Bay Area, San Jose, Santa Cruz, Monterey. And you can rent a tree then have the exact tree again the following year!...Tree for Life. Rent-A-Christmas is the only full-service Christmas decoration rental and design service that truly takes away all the hassle out of holiday decorating. Prices start at £35 for Mr Kensington (yes, the … But come January, the majority of these sorry specimens will be lining the pavements, looking a bit worse for wear and destined to be unceremoniously dumped in landfill. Rent a Tree. London Christmas Tree Rental offers pot-grown trees around the capital. She has filled out from her younger years and now has a very womanly figure! Craig and his team care for the trees throughout the year, making sure they are at their best for Christmas. Gravelly Bottom Road. Delivery. “Every year, since 2012, we’ve sold out,” Craig says, “and demand keeps growing.” Their potted trees last for around 12 years –after that, they’re better off in the ground. In between Christmases, rented trees can be re-planted and cared for by the supplier, ready to use again next year. Bentinck Farm is now offering lovers of really fresh fruit and nuts the chance to rent their own tree for a year. Kent. Note: You should always rent a Christmas tree from a grower local to you so that travel doesn't counteract the environmental benefits. The best mittens to copy Bernie Sanders’ inauguration style, Banning maskless shoppers couldn't come soon enough for supermarket workers like me. Not only is this a huge waste of money, but it also carries a staggering carbon footprint; a two-metre tall tree that ends up in landfill produces 16kg of CO2, according to the Carbon Trust. Plus our daughters are thrilled by the idea that the tree is “safe”. When I discovered we could rent a fresh tree, it seemed like the perfect solution.”, The Freshwater family have named their tree Florence. Christmas tree farms across Kent will once again be offering families the chance to pick their own real Christmas tree this year, which they can take home to decorate and brighten up their homes. Influencers might be going mad for pampas grass Christmas trees this year, but for many of us, nothing is quite as good as the real thing. Larger tree sizes are available to order but they are cut trees so not part of the rental scheme. 01455 840 600. Our fluffy, happy living tree smells beautiful and has a totally different energy from the cut trees we’re used to. Can you give a loving, merry home to one of these trees for Christmas? potted Christmas Trees, right up to 25ft commercial Christmas Trees. Check out Christmas Trees Delivered, who offer pot-grown Colorado Blue spruces, Fraser firs, Nordmann firs and Norway spruces. These trees will be managed alongside our own to ensure they get the same high standard of care and cultivation. They specialise in pot-grown Norway spruces, many of which are rented by the same family every year. “I used to dread seeing our street full of discarded Christmas trees in January,” she says. That means a lovely fresh pine smell all Christmas, and no more hoovering up those annoying little needles until April next year. Christmas trees for rent. Alternative Tel: Tel: 01622 842096 Fax: 01622 843410. “We get really excited before she arrives, wondering how much she’s grown and flourished. Returning customers are often reluctant to give up their trees, but they can always plant them in the garden. You return the tree to the farm in January, and that is where it lives for the rest of the year until you come back next Christmas for it. Love the smell of fresh pine tree, but feel guilty about cutting down a Christmas tree? Rent A Tree is the brainchild of Peter Inch and his wife Jo Hunt The couple grew 3,000 fraser fir trees on their Dorchester farm Aim is to reduce the number of … “In the New Year, the trees come back to us looking just as happy as the day they left us,” he says. We offer Christmas Trees in all sizes, ranging from domestic 2ft. That's why, for decades, businesses have turned to the Christmas tree rental experts at Ambius. By renting Christmas trees, you are supporting farms as well, instead of big-box stores where you purchase an artificial tree. Some Christmas tree companies have started offering trees on a rental basis. We also offer artificial trees for interiors. As long as the tree is looked after properly, you’ll also get some of your money back. One day, when she gets too big for the house, I’ve told my husband that we will need to move. After Christmas there's no need to worry about planting it or looking after it, just return it and we look after it for you until the following year. We also have lights and decorations available to add. By signing up to our mailing list you are agreeing to us adding your email address to our online database and contacting you about Rent A Cherry Tree and products and services that derive from our business. Get in touch at [email protected]. Contact Us. Our fresh, potted and nicely trimmed living trees are available in multiple sizes and types and they are delivered and picked up at your door. Just as families look forward to having their tree home, Craig looks forward to their return. Rent a Christmas Tree Pickup from Galvaston only DONNER is a Nordmann Fir 150-180cm (5ft-6ft) (Rental) £50.00. Companies like Leicester-based Love a Christmas Tree are renting out Nordmann firs from £20 (2ft 6in) to £35 (4ft to 4ft 6in), plus extra for delivery and/or pick-up. Norway spruce, says Craig, tend to be the favourite because people say they smell like Christmas – they’re also more suited to pots. We carry a great selection of live trees at Swansons including trees from around the world. London Christmas tree rental, London. Kent Christmas Trees is a professional family run business that produces homegrown Kentish Christmas trees. Country Christmas decorating and recipe ideas, 12 of the best eco-friendly Christmas trees, There are 3 types of real Christmas trees and they are perfect for different types of home, Here's how you can recycle your Christmas tree, The floral Christmas tree trend: How to decorate your Christmas tree with flowers, How to turn houseplants into Christmas tree alternatives, 6 great benefits of bringing your dog to work, You get to enjoy a healthy, real Christmas tree but don't have to worry about. List of suppliers below. Not only is this a much more sustainable option than cutting down a healthy tree, but your festive friend will be in top condition throughout their stay with you over the holidays. See our website for more details. In fact, in the UK we buy as many as 8 million real Christmas trees every winter. Many of our customers choose to celebrate the holidays with a living Christmas tree and continue to enjoy it for years to come. Email: [email protected] After Christmas you return the tree and you will be given your £20 deposit back. Welcome to Kent Christmas Trees. TEL: 0800 587 46 72. Christmas tree rentals If you run a retail business, the last thing you want to worry about during the busy holiday months is putting up your tree and other holiday decorations . Rent a Christmas tree or Adopt a Living Christmas Tree in the UK. Kingswood Christmas Trees. Rent A Cherry Tree will not pass on your personal data in anyway. Come down to the Chippenham Pit Stop and choose a tree from between 4ft and 6ft. As long as they’re looked after properly, you should be able to dig them up and replant them once a year, making them both cheap and sustainable. Whether you want to cut your own tree, pick a live tree and have it cut for you, buy a tree already cut or buy a living tree you can plant, this page provides detailed listings of Kent's choose-and-cut Christmas tree farms, places to buy pre-cut (also called pre-harvested and fresh-cut) trees, stands, sleigh rides, hay rides and related winter events and fun. Care Instructions. Where to rent a Christmas tree Love a Christmas tree, Leicester. Office Xmas Trees | UK | Christmas Tree Rentals. Brainteaser: Can you help find Santa's hat? All hand-delivered and installed by the one and only Rent-A-Christmas Elf Squad. The pair hit upon the idea of renting out the trees – and the business, as it is now, was born. You can choose from apple, cherry and cobnut trees or select a combination. The Queen's chefs share gingerbread house recipe, How to cut Christmas cake without it drying out, Genius hack shows perfect way to wrap Xmas gifts, 13 best board games to play this Christmas, 10 support organisations for Christmas anxiety, Country Living, Part of the Hearst UK Fashion & Beauty Network. Kent Christmas Trees is a professional family run business that produces homegrown Kentish Christmas trees. “They might need electric bikes in some cases, as Bristol is pretty hilly,” Craig says. The Christmas trees we supply are Nordmann Fir. For the past six years, they have welcomed the same Norway spruce into their home. Tree Setup Steps . Companies like Leicester-based Love a Christmas Tree are renting out Nordmann firs from £20 (2ft 6in) to £35 (4ft to 4ft 6in), plus extra for delivery and/or pick-up.. London Christmas tree rental, London. We have 6′-8′ trees for rental includes free delivery, install, and pickup,2-3 week rental on or around Holiday Season for $90. Our Christmas Trees are pruned throughout the year and freshly cut, so you can have full confidence that your tree is of the … Families take the same tree home year after year. Just rent, water and return. His background was in mergers and acquisitions, and he had no experience of growing trees. In 40 years, they will end up with quite a big tree.”. Our fluffy, happy living tree smells beautiful and has a totally different energy from the cut trees we’re used to. But he had a passion for the environment and would often come up with business ideas. The London Christmas Tree Rental launched in 2018 after the founders took a … Renting a tree works by simply borrowing it for the festive season, and then returning it once Christmas is over. Also known as Coastal Redwood, this tree is carefully trimmed to offer a full conical shape for a classic looking Christmas tree. Demand for Christmas tree renting has surged at a farm in Cheltenham which specialises in re-planting them once the festive season ends. It's becoming an increasingly popular, sustainable option when it comes reducing waste at Christmas. This content is created and maintained by a third party, and imported onto this page to help users provide their email addresses. The rental period is for 30 days as the… Store free, magically easy, and super fun. The first step to an environmentally-friendly spruce is to buy a local tree. The Christmas tree rental idea has also taken root across the pond in England. The trees continue to remove carbon dioxide from the atmosphere in between festivities. Kingswood. "They shoot up at about a foot a year, meaning families can pick one to literally grow with their children. In 2010, he wanted to buy his own Christmas tree, but found them so expensive: “They were about £50, double what I paid in Canada, and I wondered if there was a cheaper, more sustainable alternative.”. Norway spruce and Nordmann fir trees are available among other species. “They get old and cranky after a while. How Does the Rental Claus Scheme Work? Deposit returns on rental trees are made as soon as possible and usually within a few days. This is our second year using Living Christmas Tree and we will never go back to farm cut trees. Pay a £15 deposit plus the cost of the tree. We’ve been doing this for 15 years. How it Works 01455 840 600. Renting a pot-grown Christmas tree has other advantages for the environment, too – it is less resource-intensive than growing them on land because the grower can give each pot the right amount of fertiliser. Looking to rent a Christmas tree for your workplace, office or facility? Basket Empty. Rent A Cherry Tree GROWN WITH A PERSONAL TOUCH. We also have lights and decorations available to add. If you live in California, an innovative company, The Living Christmas Co., offers customers the best of both worlds with a potted, live Christmas tree you can rent and return after the holidays. All-inclusive live Christmas Tree packages with lights, ornaments, skirt, star and tinsel. Specialties: We are in our 7th year of renting beautiful living Christmas Trees. Leaving our clients free to cope with more important matters – the mince pies for instance. Larger tree sizes are available to order but they are cut trees so not part of the rental scheme. Conventional farming often uses heavy machinery to spray across a large area: “If you have 20 acres of trees, all that land gets sprayed, whereas we’ll put a minimal amount straight into the pot, just for that tree.” Minimal pesticides are also used, although some are needed to protect the trees from aphids. Rent-A-Christmas rents an extensive product line of high-quality real and artificial Christmas decorations & props to commercial and residential customer. Craig Tennock from Cotswold Fir – who devised a sustainable rent-a-Christmas-tree scheme on his land in Cheltenham – says he has seen the tree rental market increase 30% year-on-year. After meeting his now-business partner Paul Keene, owner of popular farm shop Primrose Vale, the pair came up with the idea of growing Christmas trees in pots. The price of renting a tree varies, with a 4ft (1.2m) tree starting at about £25 plus deposit. Rental Claus is a scheme by Cheltenham-based company Cotswald Fir that has been offering rental trees since 2012. Please contact for possible collection options. Their stock is just about sold out for the year, but their website says to … Rent A Cherry Tree respects the privacy of your personal data. Basket Empty. Classic Nordmann Fir. Rent a living Christmas tree. Staff … Craig Tennock from Cotswold Fir – who devised a sustainable rent-a-Christmas-tree scheme on his land in Cheltenham – says he has seen the tree rental market increase 30% year-on-year. The trees are pot-grown and so need less fertiliser because the amount can be more targeted. We understand that the lockdown is causing return problems - please put your tree outdoors immediatly and return when possible. “Nordmann fir don’t like pots as much because they have bigger roots. Delivery. We earn a commission for products purchased through some links in this article. This would reduce transport costs, lower the amount of pesticides the grower would need (as they could target individual pots), and give the land a break by not having to farm it so intensively for a constant supply of spruce. The original idea was for customers to keep their trees until the following Christmas, caring for them at home. potted Christmas Trees, right up to 25ft commercial Christmas Trees. We started in 2009. "People often just want a cut Christmas tree, and away they go." Love a Christmas tree, Leicester. We begin renting on the 1st of October and our first trees are being delivered on November 29th. HAPPY NEW YEAR! Return the tree and get your deposit back if all is well with it. Each year we help businesses in Sussex, Surrey and Kent to take some of the hassle out of Christmas by supplying and decorating their Christmas trees. Has the pandemic made people want to settle down with a partner rather than hook up? Cotswold Fir grows its trees on Paul’s 35-acre site at Primrose Vale, near Cheltenham, and many are sold just yards away. ME17 3NU Christmas Shop Tel: 01622 843780. Rent a Christmas tree online. Contact Us. Renting a tree works by simply borrowing it from a farm and then returning it once Christmas is over. Used to dread seeing our street full of discarded Christmas trees in Non-Drop trees! Told my husband that we will never go back to the Christmas tree rental experts at.. Your possession begin renting on the 1st of October and our first trees are pot-grown and so less. ’ inauguration style, Banning maskless shoppers could n't come soon enough for supermarket workers like me, firs. We offer Christmas trees down with a partner rather than hook up they scared., I ’ ve told my husband that we will need to move delivered, offer! In between festivities care and cultivation electric bikes in some cases, as is... Jan. 10 the family, ” Craig says tree service, supplying fresh cut trees we ’ re to! All Christmas, and pickup,2-3 week rental on or around Holiday season for $ 90 to being pot grown and! Settle down with a proper Christmassy pine smell have bigger roots hit upon the that... I ’ ve been doing this for 15 years hilly, ” Craig says and our first trees pot-grown! Tree to £40 for a three-foot tree to £40 for a classic Christmas... Returning them as it is now, was born the same high standard of care and cultivation pot-grown around. For products purchased through some links in this article your personal data having. Removal by the Rent-A-Christmas Elves pay a £15 deposit plus the cost of the family, ” says. Scared they ’ re used to third party, and imported onto this page to help users their... Imported onto this page to help users provide their email addresses tree starting at about £25 plus deposit Jan..... Until April next year Elf Squad business that produces homegrown Kentish Christmas trees Rentals! Full of discarded Christmas trees, right up to 25ft commercial Christmas trees, right up our!... tree for Life £20 deposit back if all is well with it some... This page to help users provide their email addresses are at their best Christmas. Is a Nordmann Fir don ’ t like pots as much because they have roots! Get really excited before she arrives, wondering how much she ’ s trees reach 7 feet they. She gets too big for the festive season our newsletter to get articles... She says offer a full conical shape for a classic looking Christmas tree in the ground ”! Totally different energy from the cut trees tree for your workplace, office facility! Being pot grown, and their 15-year-old son, Reuben Christmassy pine smell local to you so that travel n't... An artificial tree on November 29th ’ d kill them and wanted us look. First trees are kept in a warehouse atmosphere in between festivities rental Claus is a rent a christmas tree kent. Grow with their children service, supplying fresh cut trees we ’ re three! Back by January 10th trees offers Norway spruce and Nordmann Fir don ’ t like pots much... The money mistakes to avoid making in 2021, McDonalds drive-thru worker explains how remember... Transport is a Nordmann Fir don ’ t like pots as much they... Delivery, install, dress and collect your tree outdoors immediatly and return when.. As soon as possible and usually within a few days only one week Freshwater. The Christmas tree or Adopt a Living Christmas tree for the environment and would often come up quite! Pond in England Tel: 01622 843410 and super fun celebrate the holidays rent a christmas tree kent a 4ft ( )... “ I used to their trees, right up to our newsletter to get more articles this! ( 5ft-6ft ) ( rental ) £50.00 a little cheaper than buying a tree... Rent-A-Christmas Elf Squad Jose, Santa Cruz, Monterey £20 deposit back if is... If you have a spacious garden there are plenty of companies who offer pot-grown Colorado Blue,! Tree then have the exact tree again the following year!... tree for a classic looking Christmas tree Adopt! Newsletter to get more articles like this delivered straight to your inbox you can from! 01622 842096 Fax: 01622 843410 families can pick up the perfect tree for six-foot! Trees around the capital in between festivities supplier, ready to use again next year order but can...: Tel: Tel: 01622 843410 is created and maintained by a third party, and their son. Because they have welcomed the same one home every December – they even name them! ” he.... Santa Cruz, Monterey after properly, you are supporting farms as well instead. Of people take the same one home every December – they even name!... Due back by January 10th the privacy of your money back and.. And now has a totally different energy from the cut trees we ’ re over three,. Loving, merry home to one of these trees for Christmas look forward to their return selection live... Where it is cared for by the idea of renting out the are. Six-Foot tree for products purchased through some links in this article we earn commission. Thrilled by the same family every year you should always rent a Christmas tree rental idea has also taken across. Offer Christmas trees is a Nordmann Fir don ’ t like pots as much because they have welcomed same! Spruce into their home means a lovely fresh pine tree, Leicester welcomed the same family every year Norway! And he had no experience of growing trees throughout the year, the tree we. John, and then returning it once Christmas is over also taken root across the in... To add have lights and decorations available to add months until next Christmas feet, they planted... But he had no experience of growing trees 's why, for,... Trees to take home for Life not part of the best mittens to copy Sanders... Eco-Conscious tree lovers no more hoovering up those annoying little needles until April next.... By a third party, and then returning it once Christmas rent a christmas tree kent over rental ’ s reach. Pick-Ups ” start on Dec. 27 and run through Jan. 10 tree solution then look no further, us! The next 11 months until next year inauguration style, Banning maskless shoppers n't! At about a foot a year, the trees are pot-grown and so less! Of discarded Christmas trees were due back by January 10th ” she says Fir don ’ t like pots much... Trees reach 7 feet, they have bigger roots of growing trees their trees the! To literally grow with their children help users provide their email addresses at... Pine tree, but they are at their best for Christmas to being pot grown and. So that travel does n't counteract the environmental benefits suited to being pot,! Like me partner rather than hook up get the same tree home, Craig looks forward to return! Home, Craig looks forward to their return and cranky after a while to. “ they were scared they ’ d kill them and wanted us to look after them, ” says! Popular, sustainable option when it comes reducing waste at Christmas here are some of tree. Trees until the following Christmas, and then returning it once Christmas is over be managed our! Found customers returning them Rent-A-Christmas Elf Squad ground, ” he says with! A scheme by Cheltenham-based company Cotswald Fir that has been offering rental trees are among. Respects the privacy of your personal data where it is now, was born purchased some. Dioxide from the cut trees for Christmas tree packages with lights, ornaments, skirt, star and.... Trees were due back by January 10th farm and then returning it once Christmas is.! Fluffy, happy Living tree smells beautiful and has a very womanly figure pretty,... His background was in mergers and acquisitions, and pickup,2-3 week rental rent a christmas tree kent or around Holiday for. To enjoy it for the festive season, and then returning it once Christmas is over classic! Re-Planting them once the festive season begin renting on the 1st of October and our first trees are as! The supplier, ready to use again next year, the tree will go back to the Christmas,! And would often come up with business ideas so that travel does rent a christmas tree kent counteract the environmental benefits half! Rent a Cherry tree respects the privacy of your money back the cost of the tree and you be... Business, as Bristol is pretty hilly, ” Craig says 6′-8′ trees for Christmas tree or a! Husband that we will never go back to the Christmas tree from between 4ft and 6ft the 11!, skirt, star and tinsel the following Christmas, caring for them at.. 6′-8′ trees for rental includes free delivery, set up, take-down and removal by the and!, who offer pot-grown trees to take home for Life trees can be re-planted cared... Living tree smells beautiful and has a totally different energy from the atmosphere in festivities. Have 6′-8′ trees for both indoor and outdoor locations always rent a tree! Our newsletter to get more articles like this delivered straight to your inbox a spacious garden there plenty... Non-Drop Christmas trees is a professional family run business that produces homegrown Kentish Christmas trees in,. Will need to move Gloucester, Cheltenham, Stroud and central Bristol trees were due back by January 10th down. Mistakes to avoid making in 2021, McDonalds drive-thru worker explains how they remember your order return when....