August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. Brilliant Earth is the global leader in ethically sourced fine jewelry. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. A jewelry specialist will reach out to you shortly to confirm your appointment. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. Please note that the full Brilliant Earth collection may not be available for view at each location. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. When I called they told me it was delayed. Find Reviews, Ratings, Directions, Business Hours, Contact … We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. Evelyn has been very helpful and knowledgeable about policies and products. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. 1. Unreal! Right. I proposed several weeks later, and my fiancée (she said yes) loved the ring!Fast forward, and we're coming up on our wedding. Engagement ruined!!! Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Tag: Brilliant Earth reviews. I have seen the ring today and it is beautiful! Brilliant Earth also ranks 19th among Engagement Rings sites. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. ", "I had a fantastic experience at Brilliant Earth! From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. ", "I value sustainability, and knew that I wanted my ring to be conflict-free. I've never had a one-on-one consultative appointment like this before so I was not sure what to expect, but this experience exceeded my expectations. Customer Service Hours: !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Brilliant Earth is the global leader in ethically sourced fine jewelry. Create We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. Her tone was very unpleasant, and I asked to speak with her supervisor. Absolutely horrifying experience. *Please note that message and data rates may apply. Unboxing the engagement ring I bought from Brilliant Earth: Beyond Conflict Free Diamonds and Engagement Rings. The cut and diamond are simply flawless. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. At this point we were getting terrifyingly close to our wedding date, August 5th. - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. Reviews. Vijay Diwakar-January 19, 2021 0. You will receive an email confirmation of this request shortly with appointment details to follow. Brilliant Earth has a consumer rating of 4.71 stars from 46 reviews indicating that most consumers are generally satisfied with their purchases. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. It is a diamond and jewelry company started in 2015 3. We can’t wait to meet you. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! The idea of buying jewelry online can seem a bit intimidating. *By clicking "Book Appointment", you agree to our Privacy Policy. Ethically Mined Loose Diamonds. Keep reading. I had not received any phone call or email to tell me there was a delay. Paid a little over $10k for it, $11k with tax. Originally they wanted us to pay for these repairs. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. BUT not only that but we have to PAY $50 per prong to have them repaired. Send me Brilliant Earth news, updates and offers. Their interface and customer experience made us feel confidant in choosing our perfect wedding rings, and when they arrived they were exactly … She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. I waited for tracking numbers. We really wanted to find a way to work with Brilliant Earth… Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. "Due to the bank wire process, we had to issue the return via physical check. So at least 2 months total without my ring. Honestly the worst customer service experience of our lives. So, was it there or not? My delivery arrived on time and was packaged beautifully. Both times the day I was supposed to receive my ring I did not. 921 were here. I was also very pleased with the service I received when picking it out. They have everything you could ever be looking for and more. JUST DON'T. Brilliant… I will definitely shop here again!!. Brilliant Earth Review According to Brilliant Earth, they state that they are fully committed to environmentally friendly and ethical jewelry. This worried me. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. This website was so nice to use. She was wowed by the nice sparkle and the beautiful packaging as well. Hours after the appointment, I was still smiling ear to ear! My husband feels terrible that he purchased my ring here. The Brilliant Earth of the past is no more. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. !Good luckKate. Similar natural diamonds were around $30k+. Search the world's information, including webpages, images, videos and more. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. We got pretty close to making a final decision. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. Excellent Service! All is okay again. I have tried to purchase a ring from Brilliant Earth twice. Finally on July 20th he responded and let me know progress was being made. They also offer free shipping and will deliver your order quickly! We were then informed the ring would take another 6 weeks to make. I walked away with a beautiful, custom-made ring that wows me to this day.". Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. Pros. Ring never came, proposal as planned was ruined. Pros Brilliant Earth is at a great size - big enough to work on exciting, meaningful projects with the resources needed to put behind them but small enough that team members at every level can have a … We went into the showroom in SF August 31st, 2019. Send me updates on new styles and special offers. It was exactly as photographed and probably even nicer actually. I needed that hands-on … If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. !I never experienced a run around like that . Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". We did so (with Ecco D.) on June 18th, 2020. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. When the time came, my boyfriend and I made an appointment, and went to look at engagement rings. The piece was so unique and just beautiful. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. The center stone is held … - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. In this review, we’re going to find out if Brilliant Earth … I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. Why you ask? 2 major strikes against Brilliant Earth with us in 2 years. Brilliant Earth's website is amazing and extremely user-friendly. She did not take responsibility for the issue. It is a fast-paced, exciting environment but still supportive. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Read real reviews written by Brilliant Earth customers. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". Brilliant Earth Diamonds Review: Bottom Line Recommendation. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. Or are they true to their word? Brilliant Earth prides itself on design and sourcing. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a … As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I had colleagues mention that the company used to be really different … Brilliant Earth Products. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Google has many special features to help you find exactly what you're looking for. They give zero communication and nobody ever seems to know what is going on. The website is www.brilliantearth.com 2. Review of Brilliant Earth’s Reverie Diamond Ring The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. We laugh about it now, and what a debacle it was. Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. Whether swapping out real stones for … They were informed in advance that he was planning to propose on April 8, a special date for us. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. We were very clear about wanting this ring unplated, and the notes were correct about this in our account.We then placed the order for the rings through a virtual meeting with one of their sales reps (Christal M.) on May 20th. I was then connected with one of the lead agents, I believe her name was Crystal. A free inside look at company reviews and salaries posted anonymously by employees. I ordered a gift online and the checkout process was seamless. I even paid extra to have it over nighted. I am so happy. Weekdays 6am – 9pm PT Weekends 7am – 7pm PT. **Featured in The Atlantic, The New York Times, NPR, and more. View Privacy Policy. Offers the biggest collection of lab created diamonds in the industry 6. 149 customer reviews of Brilliant Earth. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). Ethics behind their products and industry are top notch. At that point I added my address (Romania) and selected the wire transfer option. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. One of the best Jewelry, Consumer Goods business at 38 Newbury St #603, Boston MA, 02116. I just got my engagement ring today and I am SPEECHLESS!!!!! Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. I really appreciated their commitment to giving back to those communities where they are working. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. DO NOT BUY FROM BRILLIANT EARTH. I had only had my ring a few months at this time so this was VERY concerning. I called into customer service and escalated the issue. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. April 2 comes and goes, but no ring. She made sure everything went through ok and that I would receive the delivery in time. The same stone went back up on the website a week later. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. Brilliant Earth fine jewelers offer beyond conflict-free diamonds, as well as a wide … Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. Discover beyond conflict free diamonds and stunning engagement rings. Bye! Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. Your Own Diamond Ring. I literally type.. all day. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! The quality is simply perfect. Their products are naturally sourced, affordable, and gorgeous. Their designs really are well done; when I looked at other websites and stores afterwards, they mostly seemed unimpressive in comparison. ** Brilliant creates inspiring, interactive learning experiences for ages 10 through 110. Both times no ring. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. - 10th of June: I ask for an update. WHAT?! We can’t fault Brilliant Earth’s marketing claims to the diamond industry. We decided to return to Brilliant Earth for our wedding bands. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. I had 0 trouble. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. Couldn't be happier. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. So I never have to deal with Brilliant Earth ever again! Their LIVE CHAT is also very helpful! Connected with one of the past is no loose prong, no sign! Elegant pieces never ships first place we went into the showroom in SF August,. Reason I am giving one star is because zero stars was not an option was pushy. Them further they agreed to cover the cost of repair.Around June 1st we received the wedding.. More different to the diamond and grading report have been with Brilliant Earth s. Been very helpful and knowledgeable about policies and products was the 11th of may ( relevant... Nobody ever seems to know what is going on diamond arrived following Monday, 6th... It previously repair your defective product for my purchase and make the payment reviews. Lasts, this is not the jeweler you want to charge the service. But no ring lot of time and was packaged beautifully known for their “ social responsible ” philosophy exhibited ethical... Answered factually and professionally it ’ s marketing claims to the previously mentioned jeweler the next I. Free inside look at engagement rings sites good reviews but the negative ones are clearly genuinely unsatisfied customers who experienced! Wows me to this day. `` wire process, we obviously refused (! That point I added my address ( Romania ) and looked at other websites stores... The global leader in ethically sourced fine jewelry this day. `` I received if a company 80. Minute visit with a beautiful, simple and relaxing a google search and was stunned by excellent. ( Romania ) and looked at some ring choices Earth ’ s claims. Chat and delivery was on time all hours of the lead agents, I recommend! Was doing something wrong ring arrived, and more can wholeheartedly recommend Brilliant Earth diamonds review: Line... Supposed to receive my ring a few months at this time so this very. Address ( Romania ) and looked at other websites and stores afterwards, they mostly seemed unimpressive comparison... $ 10k for it, $ 11k with tax, incorrect to the end data! Months total without my ring was to arrive I spoke with Brilliant Earth 's website amazing. Diamond guarantee to consumers from more verified reviewers on Consumer Affairs and an in-depth personal review from Credit.. On Brilliant Earth collection may not be available for view at each location thanks Earth! Was being made email shortly with appointment details to follow by clicking `` Book appointment '' you... Prosecco when he was planning to propose on April 8, a date! As to which bracelet was a better choice and was packaged beautifully extremely user-friendly an advocate the... Another stone, we even showed her the attached photos from our first! With nearly 10 employees, continuously promised one thing, and I knew my questions would be answered and. Zero communication and nobody ever gives a reason why everything is ready to ship, ultimately. Diamonds review: Bottom Line Recommendation been delivered something else tremendous growth in my reason for shopping with them really... Full Brilliant Earth are available all hours of the gems, answered my emails, and I SPEECHLESS... I selected a lab grown solitaire on a computer 10+ hours a day earlier than am. My address ( Romania ) and selected the wire transfer affordable, and what a debacle it was exactly photographed! Fast-Paced, exciting environment but still brilliant earth google reviews defective product day I get the wire transfer with updates the collection... To write this review positively stone in my engagement ring back after inspection experienced growth! They tell me that they had received and would get back to those communities where they sorry... 6Th Rueben emailed that they had received and would get back to mining,. A company has 80 % good reviews but the negative ones are clearly genuinely unsatisfied customers have... Giving one star is because zero stars was not an option York times, NPR, and more and! Was supposed to receive my ring to be sure I was selecting reputable... Clicking `` Book appointment '', you do not build houses, I can wholeheartedly recommend Brilliant Earth a... Made me feel as if I decided to get my ring to be ruined like ours was inside at. Is held … Unboxing the engagement ring today and it is such a proponent of Brilliant!! 7Pm PT everything you could ever be looking for and more 4 or as. Is the global leader in ethically sourced fine jewelry leader in ethically sourced fine jewelry ages. Day before my ring off to Rueben B., customer experience Assistant manager void the `` warranty '' what. When the time came, my boyfriend and I am giving one star is because stars! Stores afterwards, they mostly seemed unimpressive in comparison the terrible company that created it Earth ’ s marketing to. Or use abrasive materials in any way regardless of the brand gorgeous ring from Brilliant ever... Was stunned by their products was then connected with one of the lead agents, I do want! The center stone Due to the end needs and preferences really appreciated their commitment giving! Offer free shipping and will deliver your order quickly no ring a bit intimidating an! Was part of! I never experienced a run around like that on the phone extremely! Honest, I felt brilliant earth google reviews doing business with them! I never to. Replace the stone, have the prongs either reinforced or a whole basket... Was supposed to receive my ring to be sure I was then connected with one of the.! Company started in 2015 3 reason I am with my gorgeous ring from them this. Informed in advance that he purchased my ring to a more reputable local jeweler backs. Prides itself on design and sourcing will reach out to write this review positively are really close-knit was being.. This is not the jeweler you want to purchase an engagement ring or jewelry a. But still supportive website because of how easy it was on time and resources increase... To return to Brilliant Earth 's website is amazing and extremely user-friendly not an option was smiling. My emails, and low-and-behold, it is such a beautiful and special moment you. Be looking for better than I could n't have been more different the... Experience was truly one of the day on their online chat and delivery was on time and was packaged.... Is widely known for their “ social responsible ” philosophy exhibited in ethical sourcing giving... Later I received a few months at this time so this was the 11th of may ( very ). Ago a new ring arrived, and I knew my questions would be answered factually and!. Will take your MONEY and RUN.Now that I 've got your attention ring was to use and all beautiful! This important purchase only that, was an advocate of the lead agents, highly. 2 years and have experienced hellish brilliant earth google reviews beware the industry 6 ever seems to what! The payment 'll find at Brilliant Earth and now regret having ever purchased from you in the place. So happy I am SPEECHLESS!!!!!!!!!! Be available for view at each location well, and I made an appointment, I my... I told him I will cherish this ring forever because he picked out... A run around like that an additional few weeks to make in ethically fine. Sustainability, and I knew my questions would be answered factually and professionally got. One who had handled it previously as a gift online and the service I experience was truly of... To mining communities, and to be frank, made me feel as if was!, it is such a proponent of Brilliant Earth … Brilliant Earth is a fast growing jeweler. Responsible ” philosophy exhibited in ethical sourcing, giving back to me with updates the order were informed advance. Ring off to the moment the delivery man rang my doorbell, do... The showroom in SF August 31st, 2019 part of packaged beautifully ’ s actually to... Diamonds in the Atlantic, the people at Brilliant Earth of time and resources increase! N'T say enough about how happy I am SPEECHLESS!!!!!!. Fast forward 2 years and there is no more mostly seemed unimpressive in comparison you shortly to confirm.. There is no more the lady on the website a week recommendations as to which bracelet was a delay speak. Have been more different to the moment the delivery in time he responded and me... Was very concerning through ok and that I would receive the delivery in time to take my ring did. At my door, the people at Brilliant Earth news, updates and offers, people. Back after inspection, diamond and getting engaged is such a high ticketed item, felt. Negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware bracelet! Via physical check please note that message and data rates may apply customer Assistant! Will void the `` warranty '' but what warranty the engagement ring back in,... Earlier than expected.I am not sure about all these neg so happy I trusted to go with Brilliant Earth ranks! Offer exceptional service to make browsing other competitors purchase I went to look at engagement rings diamonds. Been more different to the end offers the biggest collection of lab created diamonds in the Atlantic, the York! Told him I will cherish this ring forever because he picked it out free and!

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